About our Furs
we are committed to providing you with the highest quality garment, made from the highest quality fabrics and genuine furs. Our furs are ethically and sustainably sourced. We adhere to the highest standards of ethical fur production. We are passionate about creating beautiful and timeless pieces that you can feel good about wearing.
THANK YOU FOR CONTACTING AURAFURS!
We accept returns and exchanges on all regular and sale priced items purchased within 7 days of the delivery date. Some exclusions may apply. Items marked "Final Sale" cannot be returned or exchanged.
AURAFURS OFFERS THE FOLLOWING SHIPPING METHODS:
Free Standard Shipping on Orders Over 150$: Delivery time between 7and 14 business days.
ORDERING AND SHIPPING
PROCESSING TIMES
- We dispatch orders 2-7 business days after the order has been placed.
- If for some reason your order can not be shipped within this time frame you will be informed.
- NB: During end of year holiday season processing time can increase slightly.
INTERNATIONAL ORDERS
- Orders arrive on average within 7-14 business days and are shipped with DHL 、UPS、FedEx or SF-International express
- Free shipping on all orders over $150
- Shipping fee on orders under $150 is $30-50
- International orders may be subject to additional duties and taxes. Any applicable duties and taxes on deliveries must be settled by the recipient.
ORDER TRACKING
- Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.
INTERNATIONAL TAXES AND IMPORT DUTIES
- When placing an order with us for international delivery, please be aware that your shipment may be subject to import duties and taxes levied by your local customs authorities.
- These charges are beyond our control and are determined and charged by the destination country's regulations. Most countries will have DHL collect payments prior to delivery. If you are contacted by DHL 、UPS、FedEx or SF-International to pay import taxes and duties this is NOT shipping charges.
PAYMENT OPTIONS
- Credit Cards
We accept Visa, MasterCard, American Express, and Discover cards. As well as Applepay - PayPal
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to Lcuppini.com
EDITING ORDERS
- To edit an order please contact aurafurs@protonmail.com
- Due to our quick processing time we can not guarantee the possibility of editing a order, as it might have been processed.
ORDER CANCELLATIONS
- To cancel an order please contact aurafurs@protonmail.com
- Due to our quick processing time we can not guarantee the possibility of canceling a order, as it might have been processed.
CHANGING YOUR SHIPPING ADDRESS
- To change shipping info on order please contact aurafurs@protonmail.com
- Due to our quick processing time we can not guarantee the possibility of editing a order, as it might have been processed.
SHIPMENT TRACKING
- Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You can track your order exclusively on the DHL website.
DO YOU SHIP OVERSEAS?
- Yes, we ship all over the world. Using DHL 、UPS、FedEx or SF-International express
- Shipping costs will apply, and will be added at checkout.
SHIPMENT DELAYS
- If an order is facing shipment delays we will contact you via email.
LOST OR STOLEN PACKAGES
- Please note, AuraFurs is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.
- If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.
- Please note that we require DHL to collect signature upon delivering your order. DHL will allow you to opt-out of this option, if you have opted-out of signed delivery only DHL will be able to potentially assist in locating your package.
RETURNS
RETURN POLICY
- To return an item please email aurafurs@protonmail.com within 7-days of receiving your order.
- The item can not be used nor show signs of being worn.
- Items bought on sale are not eligible for return, only exchange.
Exchanges are free please also contact us within 7 days to be eligible for an exchange.
HOW TO START A RETURN
- Email aurafurs@protonmail.com within 7 days of receiving your order. if you contact us and initiate a return after the 7-day period you are no longer eligible for a refund. (The 7 days start the same day the courier has delivered your parcel)
- Add RETURN or EXCHANGE and Order Number in the subject line (example RETURN#1346)
- We will get back to you within 48 hours and offer you the option of a prepaid shipping label through DHL 、UPS、FedEx or SF-International , they will collect it at your home or a chosen location. Or give you shipping instructions if you wish to arrange shipping yourself.
- Once we have received your order a refund will be issued within 13 days.
- Customers will only receive a refund that is the same amount of purchased product/products. The shipping charge is not refunded.
- Orders placed on sale are not eligible for return only exchange.
- If the item is faulty please include images in your email detailing the issue and we will send you a return shipping label free of charge.
REFUNDS
- Once we have received your order a refund will be issued within 13 days.
SHIPPING FEES ON RETURNS AND EXHANGES
- Exchanges are free. We provide the customer with a DHL 、UPS、FedEx or SF-International label to print, DHL 、UPS、FedEx or SF-International collection and free delivery of the new item/items.
- The customer is responsible for the shipping cost of a return order. For a seamless return we offer the following.
- DHL 、UPS、FedEx or SF-International return label to print, DHL 、UPS、FedEx or SF-International collection of your parcel at the cost of
- International $35
SHIPPING RATES
- Free shipping on all orders over $150, all orders are shipped with DHL 、UPS、FedEx or SF-International express
- International $30 (1-5 business days)
CONTACT US
WHATSAPP
- You can text and WhatsApp us on +86 153 5673 2090
- Please do keep in mind that we are a small team and won’t always be able to answer immediately. Please allow between 24 to 48 hours to receive an answer. We appreciate your patience and will do our best to get back to you ASAP.
E-MAIL
aurafurs@protonmail.com
Please do keep in mind that we are a small team and won’t always be able to answer immediately. Please allow between 24 to 48 hours to receive an answer. We appreciate your patience and will do our best to get back to you ASAP.